Checkout on this website ships within Taiwan only — the shipping and payment options below are all domestic. Customers in the United States can buy our fried shallots, shallot oil and shallot sauce from our Amazon.com store (Prime eligible, ships from Amazon in the US), or see Where to Buy in the United States. For wholesale and distribution anywhere else, write to service@shallot.com.tw.
Shipping & Dispatch
Orders are sent by courier. Once your order is placed and payment has cleared, we dispatch within 1–3 working days (excluding weekends and national holidays) to the address you provide — barring network faults, severe weather or other events beyond our control.
- Travelling abroad? Please order well in advance.
- We pack every order carefully. Open and inspect your parcel as soon as it arrives and check the packaging is intact.
- During Lunar New Year and other peak periods deliveries occasionally run late — thank you for your patience. If there is a problem in transit the courier will call you or arrange redelivery.
- If we cannot reach you within 7 days and the parcel cannot be delivered, the depot returns it to us automatically.
- Please make sure your recipient details are correct so your order reaches you without delay.
Bank Transfer Details
Shipping Fees
- Credit card — free over NT$800; NT$100 below NT$800
- Bank transfer — free over NT$800; NT$100 below NT$800
- Cash on delivery — free over NT$1,000; NT$150 below NT$1,000
- Convenience-store pickup — free over NT$800; NT$80 below NT$800
- Chilled delivery — free over NT$2,500 (may be combined with room-temperature items); NT$250 below NT$2,500
Delivery Notes
Couriers cannot guarantee next-day delivery and delays do happen, so we recommend ordering ahead. Delivery times may be extended by circumstances outside our control — peak holiday volume, traffic incidents, severe weather, epidemics and the like. The courier’s own service hours take precedence.
Payment Methods
- Credit card — paid online in full, single transaction.
- ATM — transfer to the account number the system assigns you, from a physical ATM, online ATM or internet banking.
- Convenience store — pay and collect at 7-ELEVEN, FamilyMart or Hi-Life.
- LINE Pay
Returns
Food products are exempt from Taiwan’s seven-day inspection-period rule. A logistics handling fee of NT$250 applies to returns, unless the product is faulty.
Repack the item carefully and contact us to arrange the return. Once we receive it and confirm it is undamaged, we refund the balance by bank transfer.
How to request a return: within 24 hours of delivery (including holidays), go to Member Centre > Order History > select the order number > Cancel Order and submit your request.
- Credit card — refunded to the card used for the original payment.
- ATM transfer — provide the correct refund account when you submit the request; we transfer within 7 working days of the return being confirmed.
After-Sales
We reserve the right to amend, suspend or end promotions and orders, and the final right to decide whether an order ships.
Any question about ordering, payment, delivery, returns or the products themselves — please get in touch.